It all starts with an initial discovery call by either phone or video call, which can be anywhere from a quick 15 minute chat to a more in depth consultation lasting around an hour.  It's where we introduce you to what we do, chat and most importantly, find out about you, your circumstances, requirements and goals so that we can tailor our advice to those specific needs and let you know how we can help you achieve your home ownership goals.  It's non obligatory, we're not here to sell to you, convince you that you should use us, or give you nonsense claims about "exclusive mortgage deals".  It's for us to make sure we can help you and so you can get a feel and decide if you like us and want to work with us.